FREQUENTLY ASKED QUESTIONS

Frequently asked questions

What is 3D Printing?


3D Printing or additive manufacturing, is the construction of a 3D object from a CAD, STL model that you then use this manufactorng device to create or have a design that you want represented in a scaled model design and a model is 3D printed for use for presentation purporses.




What type of 3D printing do we offer?


Here at Mad Genius we, offer FDM printing services which means we focus on models created using material such as Polylactic acid (PLA), Acrylonitrile Butadiene Styrene (ABS), Polyethylene terephthalate glycol (PETG), and wood based filament. With your help and contributions we hope to expand to Stereolithography (SLA) printing using many different ranges of materials including metal and wood based.




3D Print on Demand?


3D Print on Demand is using FDM Printing to print your designs and models as you create a custom order. You send us your file or 2D image and we will 3D Print your model for you




Why do we call ourself a Mad Genius?


Mad Genius is simple. It is not being afraid to think outside the box. To push fear aside to follow your dreams or goals in life big or small. Being a Mad Genius is proudly showing how intelligent you are and not afraid to show it.




Return Policies, Exchange, & Cancellations


3D Models If a 3D Model is canceled within 24 hours you will receive a refund. Any cancellation after that time you will only receive a refund of 25% and your order will be canceled. I apologize for any inconvenience. This model is printed on order and stopping my prints in mid-print can damage the 3D Printer. There are no returns on 3D Models. If you order the wrong color you have 24 hours to change your order. After that, the model will go into production and you will have to purchase the model again with the correct color. Unfortunately, the printers can not be stopped mid-print. Damaged 3D Models Here at Mad Genius we package our models very careful so it does not become damaged during delivery . If your 3D Model is damaged during transit contact us and send us photographic evidence of the model in the box (after it's open of course) and you will receive one brand new model free of charge. Clothing There is no return or exchange of any of the guarments purchased on our store if you order the wrong size or color. If the product is damaged (manufacturing error, printing issues, etc) please send photographic evidence to us and if it is deemed as a manufacturing error we will send you a new one free of charge. There is no need to send the originial order back.